Privacy Policy — How Batparo Protects Your Personal Data

Introduction

This Privacy Policy applies to the Batparo online gaming platform, accessible at batparo.biz, and to all associated services provided to registered players in Pakistan. It describes the personal information we collect from you, the reasons we collect it, how it is processed, how long it is retained and your rights in relation to it.

Batparo takes data privacy seriously. We recognise that your personal information is yours, and we handle it with the level of care and transparency that Pakistani players deserve. When you register an account on Batparo, deposit funds via Easypaisa or JazzCash, place a bet, contact our support team or simply browse the platform, you interact with our data systems. This policy explains what happens at every one of those touchpoints.

By registering an account on Batparo you confirm that you have read and understood this Privacy Policy. If you have questions at any point, our support team is reachable around the clock at support@batparo.biz and via live chat directly within the platform.

01 Data We Collect

Batparo collects personal data through several channels — the registration process, ongoing account activity, payment transactions, customer support interactions and automatic technical data collection. The categories of data involved are described below.

1.1 Registration Data

When you create a Batparo account, we collect: your full name, date of birth, mobile phone number, email address (if provided), city or province of residence, and the password you create. This information is required to establish your account and to verify that you meet the eligibility requirements — in particular, the minimum age of 18 years.

1.2 Identity Verification Data

Batparo may request additional identity documents during the account verification process or when processing a withdrawal above a defined threshold. This may include a copy of your Computerised National Identity Card (CNIC), a selfie or photograph for facial match, or other government-issued documents. These documents are used solely for identity verification and are not stored beyond the verification purpose.

1.3 Payment and Transaction Data

When you make a deposit or request a withdrawal, we process your payment method details — such as your Easypaisa or JazzCash mobile number, your bank account details for IBFT transfers, or the masked card number of your Visa/Mastercard. We also retain a full record of your transaction history on Batparo, including deposit amounts, withdrawal amounts, dates, and payment method used.

1.4 Gaming Activity Data

We maintain records of all gaming activity conducted from your Batparo account, including game sessions, bet amounts, wins and losses, bonus usage and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution and regulatory compliance.

1.5 Technical and Device Data

Batparo automatically collects certain technical information when you access the platform. This includes: IP address, device type, operating system version, browser type, screen resolution, referring URL and session duration. This data helps us deliver a stable platform experience and detect security anomalies.

1.6 Communications Data

Any communications you send to Batparo — through live chat, email or any other channel — are stored. This includes support queries, complaint records, verification correspondence and any self-exclusion or responsible gaming requests. These records are kept to ensure continuity of service and to maintain an accurate account history.

02 Why We Collect Your Data

Batparo collects personal data only where it serves a clear and legitimate purpose. We do not collect data speculatively or "just in case." Every piece of information we hold is there for a defined reason:

• Account management: To create, maintain and authenticate your Batparo account and to provide you with access to the platform's features.
• Payment processing: To receive deposits and process withdrawal requests in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card.
• Age and identity verification: To confirm that you meet the minimum age requirement of 18 years and that you are who you say you are, as required by responsible gaming standards.
• Responsible gaming: To monitor gaming activity patterns and identify behaviours that may indicate problem gambling, enabling early intervention where appropriate.
• Customer support: To respond to your queries, resolve disputes, process responsible gaming requests and maintain continuity of service.
• Security and fraud prevention: To detect and prevent unauthorised access, bonus abuse, multi-accounting and fraudulent transactions.
• Platform improvement: To understand how players use Batparo and to improve the platform's performance, game selection and user experience.
• Legal and regulatory compliance: To fulfil obligations imposed by applicable law, including record-keeping and reporting requirements.

03 Legal Basis for Processing

Batparo processes your personal data under the following legal bases:

• Contractual necessity: Processing your registration data, payment information and gaming activity is necessary to fulfil our contractual obligations to you as a registered player.
• Legitimate interests: We process technical data and usage analytics to operate a secure, functional and improved platform. We also process data to prevent fraud and protect the integrity of the platform.
• Legal obligation: Identity verification, transaction records and certain reporting obligations are processed to comply with applicable legal requirements.
• Consent: Where we send you promotional communications or apply optional cookies beyond functional necessity, we rely on your explicit consent, which you can withdraw at any time.

04 How We Use Your Data in Practice

Beyond the high-level purposes described above, here's how your data specifically flows through the Batparo platform in day-to-day operation:

4.1 Account Authentication

Your mobile number and password are used to authenticate your login session. Batparo uses session tokens to maintain secure login state without requiring repeated credential entry within a session. These tokens expire automatically after a period of inactivity.

4.2 Bonus and Promotion Management

Your transaction history, wagering records and account registration date are used to determine your eligibility for bonuses and promotions, to calculate wagering requirement progress, and to apply Refer a Friend rewards when your referral meets qualifying conditions.

4.3 VIP Club Tier Calculation

Your cumulative wagering activity on Batparo is used to calculate your loyalty points balance and to determine your VIP Club tier. This processing is entirely internal and no wagering data is shared with third parties for this purpose.

4.4 Responsible Gaming Monitoring

Batparo's responsible gaming systems analyse session duration, deposit frequency, loss chasing patterns and other behavioural signals to identify players who may benefit from responsible gaming interventions. This analysis is automated and is used in the player's interest. If you have set deposit limits or self-exclusion, those restrictions are enforced through this system.

4.5 Fraud and Security

IP addresses, device fingerprints and payment method data are cross-referenced to detect multi-accounting, bonus abuse, payment fraud and unauthorised access attempts. Security checks are an essential part of operating a fair platform for all players.

05 Data Sharing

Batparo does not sell your personal data. We share your data with third parties only where it is necessary to operate the platform or where required by law. The categories of recipients are:

• Payment processors: Your payment method details are shared with the relevant payment gateway (Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, card processors) solely to process the specific transaction you have requested.
• Identity verification providers: If Batparo uses a third-party service to assist with CNIC or identity document verification, your identity data is shared with that provider for verification purposes only and is not retained beyond that use.
• Game software providers: When you play a game on Batparo, your session data (account ID, bet amount, game result) is transmitted to the relevant game provider for the purpose of running the game. Game providers do not receive your personal contact information.
• Cloud and hosting infrastructure: Batparo uses secure cloud infrastructure to host the platform. Data processed on this infrastructure is subject to contractual data processing agreements that require appropriate security standards.
• Legal and regulatory authorities: In cases where we are legally required to report to or cooperate with regulatory or law enforcement authorities, we will do so. We are not required to notify you if such disclosure is legally prohibited.

06 Payment Data and Financial Security

Payment data receives an extra level of care on Batparo. The following practices apply specifically to the financial information associated with your account:

• Batparo does not store full card numbers, CVV codes or complete mobile wallet PINs on its own servers. Payment credentials are tokenised through payment gateway integrations.
• All payment API communications use TLS 1.2 or higher encryption.
• Your Easypaisa or JazzCash mobile number is stored in an encrypted format and is accessible only to the payment processing system and to authorised support staff for transaction verification purposes.
• Withdrawal requests are matched against the payment method associated with your account to prevent funds from being redirected to accounts that don't belong to you.
• Transaction records are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping obligations.

07 Cookies and Tracking Technologies

Batparo uses cookies and similar technologies on its web platform. A cookie is a small text file stored by your browser that helps the platform recognise you between sessions and maintain preferences.

7.1 Essential Cookies

These are required for the platform to function. They include session authentication tokens, security cookies that prevent cross-site request forgery, and cookies that maintain your language and display preferences. You cannot opt out of essential cookies while using the platform.

7.2 Analytical Cookies

Batparo uses first-party analytical cookies to understand how players navigate the platform — which pages are visited most, where players drop off during registration, and which games attract the most sessions. This data is used internally to improve the platform experience. No third-party analytics services that build external advertising profiles are used.

7.3 Managing Cookies

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using Batparo, but may affect certain preference features. Detailed instructions for managing cookies are available in your browser's help documentation.

08 Data Security

Batparo implements layered technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These include:

• TLS encryption for all data transmitted between your browser or app and Batparo's servers.
• Encrypted storage for sensitive data fields including passwords (hashed), payment references and identity documents.
• Role-based access controls that limit which Batparo staff can access which categories of personal data, based on job function necessity.
• Automated anomaly detection systems that flag unusual login patterns, device changes and payment behaviours for manual review.
• Regular security assessments of the platform infrastructure and third-party integrations.

While Batparo takes all reasonable measures to protect your data, no internet-based system is completely immune to security risks. You also play a role in protecting your data — particularly by keeping your Batparo login credentials confidential and not sharing your account with others. If you believe your account has been accessed without your authorisation, please contact support immediately.

09 How Long We Keep Your Data

Batparo retains personal data for defined periods based on its purpose and applicable legal requirements. Once the retention period has passed, data is securely deleted or anonymised.

After your account is closed, your personal data enters a restricted retention phase during which it cannot be used for any operational purpose and is accessible only for legal compliance purposes. At the end of the applicable retention period, it is permanently deleted.

10 Your Rights Over Your Data

As a Batparo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@batparo.biz with the subject line "Data Rights Request."

11 Children and Minors

Batparo is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete the associated data and forfeit any balance held in the account.

If you believe a minor has registered on Batparo, please contact us at support@batparo.biz immediately so we can investigate and take action.

12 Changes to This Privacy Policy

Batparo may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or the services we provide. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification.

We encourage you to review this policy periodically. Continued use of the Batparo platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any change, you may close your account and request deletion of your data as described in Section 10.

13 Contact and Data Queries

For any questions, concerns or requests related to this Privacy Policy or the personal data Batparo holds about you, please contact us through the following channels:

This Privacy Policy was last updated on 1 January 2025. It supersedes all previous versions. Your continued use of Batparo confirms your acceptance of this version.